Terms and Conditions

Effective Date: 02/05/2025

Welcome to VIP Umrah Taxi (vipumrahtaxi.com). By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our services.

1. Services Provided

VIP Umrah Taxi offers transportation services specifically tailored for Umrah pilgrims and other travelers within designated regions. Services may include airport transfers, hotel pickups, drop-offs, and other customized travel arrangements.

2. Booking and Payment

  • All bookings must be made via our website, phone, or WhatsApp.
  • Payments can be made online or in cash, as agreed upon during booking.
  • Prices quoted are fixed unless additional services are requested after confirmation.
  • Full or partial advance payment may be required to confirm your booking.

3. Cancellation and Refund Policy

  • Cancellations made at least 24 hours before the scheduled pickup time may be eligible for a full refund.
  • Cancellations made within 24 hours of the pickup time may not be eligible for a refund.
  • No-shows or last-minute cancellations are non-refundable.
  • VIP Umrah Taxi reserves the right to cancel bookings in case of emergencies, vehicle issues, or unavoidable circumstances. In such cases, a full refund will be issued.

4. Passenger Responsibility

  • Passengers are responsible for providing accurate information during booking.
  • Passengers must ensure timely arrival at the pickup location.
  • Any damage caused to the vehicle due to passenger negligence will be charged accordingly.

5. Driver Conduct and Safety

  • All our drivers are trained professionals who follow traffic laws and prioritize passenger safety.
  • Passengers are required to wear seatbelts and avoid behavior that could distract the driver.
  • Smoking and alcohol consumption are strictly prohibited in all our vehicles.

6. Luggage Policy

  • Each passenger is allowed a reasonable amount of luggage.
  • Oversized or excessive luggage must be communicated at the time of booking.
  • VIP Umrah Taxi is not liable for loss or damage to personal belongings during transit.

7. Service Limitations

  • Services are subject to availability and local laws.
  • We may refuse service to individuals who are abusive, intoxicated, or pose a risk to safety.

8. Intellectual Property

All content on vipumrahtaxi.com, including logos, text, graphics, and images, is the property of VIP Umrah Taxi and protected by copyright laws. Unauthorized use is strictly prohibited.

9. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as outlined therein.

10. Changes to Terms

VIP Umrah Taxi reserves the right to update these Terms and Conditions at any time. Continued use of the site and services after changes indicates your acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

  • Phone: +966595800637
  • Email: contact@vipumrahtaxi.com
  • Website: vipumrahtaxi.com